Role Overview:

We are looking to hire a reliable and diligent Recovery Officer who will be responsible for ensuring that all funds given to champions by the company are collected using all legal means, remind and persuade champions of their outstanding and overdue loans to be paid up in full.

What You’ll Do:

• Lead recovery activities across all cities and new locations.
• Handles special credit arrangements and deviations from standard terms of payment.
• Reviews debt recovery process’s effectiveness and policies.
• Select and manage an effective process of outsourcing seriously past due accounts referred monthly to external debt agency services by analyzing the selection, monitoring the collection performance and assuring a reasonable rate of return.
• Execute all asset recovery logistics with applicable external service providers (e.g., repossession companies, bailiffs, external legal counsel, auctioneers) against budget and effectively troubleshoot unforeseen issues/problems that may arise.
• Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with legal/external counsel in executing the legal strategy of asserting and enforcing legal claims.
• Ensure training plans and documentation are up to date and in place for collections of receivables and applications.
• Facilitate the inspection and removal of repossessed collateral under repurchase from champions
• Engage with guarantors to negotiate reasonable settlements on champions debts recovery
• Work on special projects tied to the goals and objectives of the role that primarily focus on process simplification and enhanced data analysis/reporting
• Coordinate/compile & report on all data, metrics and outcomes relevant to the role, as routinely required
• Staff Development: Involvement in the career development of the team and any staffing decisions.
• Leadership: effectively lead, manage and develop recovery teams across current and new city launches.