Overview

Own the full lifecycle of TS Conductor’s Enterprise Resource Planning (ERP) system, serving as the primary architect, administrator, and continuous improvement leader for all ERP-aligned processes. Drive design, implementation, troubleshooting, training, optimization, cross-functional adoption, vendor coordination, and long-term sustainment to ensure system reliability, data integrity, and operational excellence across manufacturing, supply chain, finance, quality, and engineering.

Key Responsibilities

ERP System Design & Architecture

- Lead the design and configuration of ERP workflows, roles, permissions, forms, and customizations aligned with business requirements.

- Partner with process owners to translate operational needs into scalable system solutions.

- Develop end-to-end process mapping for manufacturing, inventory, quality, purchasing, engineering, and finance modules.

ERP Implementation & Project Management

- Lead ERP implementation phases, including planning, configuration, testing, validation, go-live, and hypercare.

- Manage vendor partners, external integrators, and cross-functional project teams.

- Develop project timelines, risk assessments, change controls, and cutover plans.

- Drive Phase 2 and future modules (WMS, QMS, MRP, Amoeba, mobile apps, etc.) from concept through deployment.

System Administration & Governance

- Serve as system administrator overseeing user access, workflows, saved searches, roles, dashboards, KPIs, forms, and integrations.

- Maintain and improve ERP data integrity, including item master, BOMs, routings, inventory records, and role-based access.

- Resolve system issues, identify root causes, implement corrective actions, and coordinate with vendors on escalations.

Point of Contact for External Partners & Third-Party Facilitators

- Act as the primary POC for potential and existing third-party ERP facilitators, integrators, consultants, and software solution providers.

- Lead technical discovery conversations and capability assessments with external partners.

- Coordinate scope discussions, statement-of-work evaluations, pricing reviews, and implementation planning.

- Ensure all third-party work aligns with TS Conductor’s operational requirements, system roadmap, and long-term scalability.

Troubleshooting & User Support

- Provide Tier 1–3 support for all ERP issues across the organization.

- Troubleshoot errors related to work orders, BOMs, inventory movements, QC records, purchasing, receiving, production reporting, and financial posting.

- Develop and communicate temporary workarounds and long-term system fixes.

Training, Enablement & Change Management

- Train operators, leads, supervisors, managers, and executives on ERP processes and responsibilities.

- Develop standard work, SOPs, training modules, and visual guides for all ERP functions.

- Drive adoption through structured communication, hands-on coaching, and reinforcement.

- Lead ongoing user capability development as processes evolve.

Continuous Improvement & Optimization

- Analyze system performance and user behavior to identify inefficiencies, errors, and improvement opportunities.

- Optimize workflows, streamline transactions, reduce data entry errors, and improve processing speed.

- Implement Lean-aligned system improvements (WO closure, inventory accuracy, QC timing, process controls, etc.).

- Build dashboards and reporting tools to drive operational visibility and executive decision-making.

Cross-Functional Collaboration

- Work closely with manufacturing, quality, engineering, supply chain, warehouse, finance, and HR teams to ensure the ERP supports end-to-end business operations.

- Lead alignment meetings to ensure consistent process ownership and accountability.

- Support new product introductions, engineering changes, and facility expansion through ERP updates.

Impact

- Increased ERP adoption and compliance across all departments.

- Improved data accuracy, inventory traceability, and production visibility.

- Reduced operational inefficiencies through workflow redesign and root-cause problem solving.

- Enabled scalable processes to support multi-facility expansion and future integration needs.